Super Move Privacy Policy

Super Move Service (hereinafter referred to as “Service”) provided by Super Move Co., Ltd. (hereinafter referred to as “Company”) is subject to the relevant laws (“Information and Communications Network”) to protect the personal information and location information of customers (hereinafter referred to as “Users”). We protect the personal information and rights of service users by complying with the “Act on Promotion of Utilization and Information Protection,” “Personal Information Protection Act,” “Act on Protection and Use of Location Information, etc.” and resolve user grievances related to personal information. We are doing our best to establish policies to handle the issue smoothly.

Article 1 Purpose of collection and use of personal information, items and retention period

The company collects, retains, and processes personal information to achieve the purposes below. Personal information is not collected or used for purposes other than those listed below, and when changing the purpose of use, separate consent is obtained in accordance with relevant laws such as the Personal Information Protection Act.

purpose	detail
Service membership registration and management	User protection and service operation, including confirmation of intention to join, user identification, maintenance/management of membership, prevention of illegal use of services, prevention of account theft and illegal transactions, delivery of notices such as amendments to terms and conditions, preservation of records for dispute resolution, and processing of civil complaints.
Providing goods or services	Identity verification, purchase, and fee decision in accordance with the provision of paid, route search, and reservation servicesmy and reservation records (tickets, etc.) for cancellation and reservation service use.ball
Service quality improvement	Population and regional statistical analysis, analysis of service visit and use records, discovery of new service elements and improvement of existing services
Marketing and Promotion	Marketing and promotional purposes, such as providing event information and participation opportunities, advertising information, etc.

[Required] Purpose and items of collection/use of personal information

Purpose of collection/use	collection items
(Service membership registration and management) Confirmation of membership intention and user identification, maintenance/management of membership qualifications, and smooth service provision/improvement/analysis	(Mobile) phone number, password, Android advertising ID, SNS authentication key (SNS simple subscribers only) service use record, location information, access information, payment information
(Service membership registration and management) Handling customer complaints and service errors, preventing account theft and fraudulent transactions	(Mobile) phone number, service usage records, location information, access information, payment information
(Service membership registration and management) Delivery of notices such as amendments to terms and conditions	(Mobile) phone number, email
(Provision of goods or services) Provides information such as route search, favorites, and search history	(Mobile) phone number, service usage records, location information, access information
(Provision of goods or services) Connection with provider companies (governments) to provide MaaS services	(Mobile) phone number, service usage records, location information, access information, payment information
(Provision of goods or services) Provides paid mobility reservation and rental services	(Mobile) phone number, email, service use record, mobile phone device information, location information, payment method, payment record, reservation record, device rental record, advertising ID (ADID, IDFA), external service authentication key
(Provision of goods or services) Paid service payment, settlement, refund, mileage accumulation, inquiry, refund, termination, etc.	(Mobile) phone information, service use records, mobile phone device information, location information, payment method, payment records, reservation records, device rental records
(Service quality improvement) Utilize service usage statistics/analysis according to new service development and existing service improvement	(Mobile) phone number, service usage records, mobile phone device information, location information, advertising ID (ADID, IDFA), external service authentication key. behavioral information

* “Service usage record” refers to the services and functions used, date and time of use, time of use, and information entered by the user to use service functions during the service use process.

* “Location information” refers to information and driving routes collected through positioning equipment such as GPS, Wi-Fi, and telecommunication company base stations.

* “Payment method and payment records” refers to the user’s card number, card company name, account number, approval number, payment history, etc.

* “Reservation and rental service” refers to reservation and rental services for trains, airlines, buses, bicycles, kickboards, etc. provided by Super Move.

[Optional] Purpose and items of collection/use of personal information

Purpose of collection/use

collection items

(Marketing and Promotion)

New app/affiliate services, customized services for each member, discounts and promotional events, etc.

Name, (mobile) phone number

[Required] Purpose of collection and use of personal information and retention period of items

The company processes and retains personal information within the period of personal information retention and use in accordance with the law or within the personal information retention and use period agreed upon when collecting personal information from the information subject.
Examples according to relevant laws and regulations are as follows.

Purpose of collection/use	Retention period	Retention period exception scope of application
Service membership registration and management	Until membership withdrawal	1) If an investigation, investigation, etc. is in progress due to violation of relevant laws and regulations Until the end of the relevant investigation/inquiry 2) In case of remaining claims and debts due to use of the website Until the settlement of the relevant bond/debt relationship 3) If membership is lost pursuant to Article 6, Paragraph 3 of the Super Move Terms of Use Up to 3 months from loss of membership
Providing goods or services	Retained until completion of goods/service supply and fee payment/settlement	1) In the case of records related to transactions, such as labeling, advertising, contract details and performance, pursuant to the Act on Consumer Protection in Electronic Commerce, etc. Records of labeling and advertising: Up to 6 months Records of contract or subscription cancellation, payment, supply of goods, etc.: Up to 5 years Records of consumer complaints or dispute resolution: up to 3 years 2) In case of storage of communication confirmation data pursuant to Article 41 of the 「Communication Secrets Protection Act」 Subscriber telecommunication date and time, start and end time, other party subscriber number, frequency of use, sending base station location tracking data: Up to 1 year Computer communication, internet log records, access point tracking data: up to 3 months
Service quality improvement	6 months from collection completion	-
Marketing and Promotion	6 months from the time of collection and consent to use	-

Article 2 Personal information collection method

The company's personal information collection methods are as follows.

Collected by obtaining consent from users during membership registration, service use, software update, etc. - Collected by obtaining consent through email, fax, phone, SNS channels, etc. during the consultation process through the customer center and participation in online surveys.
Collected with written consent from offline events, seminars, supporters, etc.
Personal information may be provided by the company or an external company or organization. In this case, the affiliate company obtains the user's consent to provide personal information in accordance with personal information-related laws and then provides it to the company.
Generated information such as device information is automatically created and collected during the service use process.

Article 3 Use of personal information and provision to third parties

The company uses the personal information of service users within the scope of consent and does not use it beyond the scope or provide it to other people or companies (organizations). However, personal information may be used and provided in the following cases.

When prior consent from service users is obtained
* In case of provision to a third party, procedures are carried out to separately notify service users and obtain consent.
When there is a legitimate request from an investigative agency in accordance with the methods and procedures prescribed by law for the purpose of investigation or duties prescribed by law.
Personal information provision status to third parties

Provided company	Purpose of provision	What we offer	Retention/Use Period
Korea Expressway Corporation	superMove reservation, ticketing, payment, rental Service provision and support	(Mobile) phone number, reservation information (name, email, departure and arrival destination, departure and arrival time, seat number, number of passengers, ticket identification number), service use record, payment information (payment method, payment amount, refund/cancellation)	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)
Korea Railroad Corporation (KORAIL)	Providing and supporting train reservation services such as ticket issuance and civil complaint handling by Korea Railroad Corporation	Name, (mobile) phone number, train reservation information (ticket number, departure station, arrival station, car and seat number, number of passengers, boarding/departure date and time)	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)
G bike	Providing and supporting services such as rental, complaint handling, and return of bicycles and kickboard devices	(Mobile) phone number, location information, return location photo, device usage information (departure/destination, usage time, departure and arrival time, etc.)	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)
Seonmin Tour, Yellow Balloon	Providing and supporting services such as airline ticket reservation, payment/payment cancellation, and complaint handling	Name (Korean, English), date of birth, nationality, email, gender, (mobile) phone number, location information, reservation information (departure/arrival, transit, departure/arrival time, number of passengers, etc.), payment information (payment method, payment) Amount, refund/cancellation)	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)
T-money, the joy of moving	Providing and supporting services such as high-speed and intercity bus ticket reservations, payment/payment cancellation, and civil complaint processing	Date of birth, (mobile) phone number, location information, reservation information (departure/arrival point, transit point, departure/arrival time, bus class and seat number, number of passengers, etc.), payment information (payment method, payment amount, refund/cancellation)	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)
KCP	Payment and settlement of usage fees and unpaid amounts	Payment method (card company, card type, card number, encrypted card identification information (key))	Until membership withdrawal or service termination (however, if preservation is required according to the terms and conditions and related laws, it will be kept for the relevant period)

Article 4 Personal information destruction procedures and methods

When personal information becomes unnecessary, such as when the personal information retention period has passed or the purpose of processing has been achieved, the company destroys the relevant personal information without delay.

In cases where personal information must continue to be preserved pursuant to other laws and regulations despite the expiration of the personal information retention period agreed upon by the information subject or the purpose of processing has been achieved, the personal information may be transferred to a separate database (DB) or stored in a different storage location. and preserve it.
The procedures and methods for destroying personal information are as follows.

① Destruction procedure

The company selects the personal information that requires destruction and destroys the personal information with the approval of the company's personal information protection manager.

② Destruction method

The company destroys personal information recorded and stored in the form of electronic files so that the records cannot be reproduced, and personal information recorded and stored in paper documents is destroyed by shredding or incineration.

Article 5 Rights and methods of exercise of service users and legal representatives

Service users can exercise the following personal information protection rights against the company.

Request to view personal information
Request for correction if there is an error, etc.
Request for deletion or suspension of processing

Among the rights under paragraph 1, requests for viewing and correction can be made through the member management function in the menu while logged in using the registered ID and password. All rights of protest can be exercised against the company in writing, e-mail, facsimile (FAX), etc. in accordance with the form in Appendix 8 of the Enforcement Rules of the Personal Information Protection Act, and the company will take action without delay.
If the information subject requests correction or deletion of errors in personal information, the company will not use or provide the personal information until correction or deletion is completed.
The exercise of rights under Paragraph 1 may be done through an agent, such as the information subject's legal representative or a person authorized to do so. In this case, you must submit a power of attorney in the format of Appendix 11 of the Enforcement Rules of the Personal Information Protection Act.
The right of the information subject to request viewing and suspension of processing of personal information may be limited by Article 35, Paragraph 5 and Article 37, Paragraph 2 of the Personal Information Protection Act.
Requests for correction or deletion of personal information cannot be requested if the personal information is specified as the subject of collection in other laws and regulations.
The company verifies whether the person making the request, such as a request for viewing, request for correction or deletion, or request for suspension of processing, is the person or a legitimate agent in accordance with the information subject's rights.

Article 6 Request for viewing, correction, deletion, suspension of processing, etc. of personal information (hereinafter referred to as ‘viewing, etc.’)

The information subject may request access to personal information pursuant to Article 35 of the Personal Information Protection Act, and the company will endeavor to promptly process the information subject's request for access to personal information. The company is responsible for requesting personal information, including access to personal information, in accordance with the ‘Personal Information Protection Department’ of ‘Matters Concerning Personal Information Protection Officer’ in Article 97 of the same Act.

Article 7 Matters concerning the installation, operation and refusal of automatic personal information collection devices

The company does not use 'cookies' or automatic collection devices to store and frequently retrieve the information subject's usage information.

Article 8 Guidance on behavioral information processing and control for online customized advertising

The company processes behavioral information (hereinafter referred to as “behavioral information”), such as users’ service visits, usage, and search history, for the purpose of conducting online customized advertisements as follows.

item

Processing method

Permission to collect behavioral information

Collection and processing advertising business operator: Super Move Co., Ltd.
Collection method: Automatically collected and transmitted when the user runs the app
Retention, use period and subsequent information processing methods

Advertising identifier: 180 days
User's app usage history: 180 days

User damage relief method

Department in charge: Super Move
e-mail: team@supermove.co.kr

Provision of behavioral information

Provided by: Google, NAVER, KAKAO, META
Behavioral information items: User’s app usage, search history
Purpose of use by recipient: Providing customized advertisements based on user interests
Retention, use period and subsequent information processing methods

Advertising identifier: 180 days
User's app usage history: 180 days

User damage relief method

Department in charge: Super Move
e-mail: team@supermove.co.kr

Users can confirm their consent to use behavioral information when first running the app, and can control the processing of behavioral information through the following settings.

* Android phone: Google Settings > Advertising > Deselect ad customization

* iPhone: iPhone Settings > Privacy > Advertising > Limit Ad Tracking

Article 9 Measures to ensure technical, managerial, and physical safety of personal (location) information

The company is preparing and applying the following measures to protect users' personal information and ensure safety.

item	securing measures
technical measures	Management of access rights to personal information processing systems, etc. Access control system installation Encryption of unique identification information, etc. Install security program
Administrative measures	Establishment and implementation of internal management plan for personal (location) information Regular employee training, etc.
physical measures	Access control to the physical storage location of the personal information processing system

Article 10 Transmission of advertising information

The company does not transmit advertising information for commercial purposes without the user's prior consent.
Notifications of new services, products, and contents and information on advertising events are carried out after obtaining the user's prior consent when sending them through app push, email, text message (SMS), SNS channels, etc., so as to make it clear that the information is for advertising purposes. Take action.

When sending app push, SMS, or SNS channels, the phrase ‘(Ad)’ is displayed in Korean without any spaces at the beginning of the text.

Even when sending advertising information for commercial purposes to users who have agreed to receive advertisements through methods other than app push, email, text message (SMS), or SNS channels, necessary measures are taken, such as indicating the name of the sender.

Article 11 Methods of redress for damage related to personal information

Infringement of the information subject's personal information, damage relief, and consultation can be applied through the organizations below.
(The organizations below are separate from the company. Please contact us if you are dissatisfied with the results of personal information complaint handling or damage relief against the company, or if you need further assistance.)

Personal Information Infringement Report Center (operated by Korea Internet & Security Agency)

Responsibilities: Reporting personal information infringement, requesting consultation
Website: privacy.kisa.or.kr
Phone: (without area code) 118
Address: (138-950) Korea Internet & Security Agency Personal Information Infringement Reporting Center, 135 Jung-daero, Songpa-gu, Seoul

Personal Information Dispute Mediation Committee (operated by Korea Internet & Security Agency)

Responsibilities: Reporting personal information infringement, requesting consultation
Website: privacy.kisa.or.kr
Phone: (without area code) 118
Address: (138-950) Korea Internet & Security Agency Personal Information Infringement Reporting Center, 135 Jung-daero, Songpa-gu, Seoul

Supreme Prosecutors' Office Cyber Investigation Division: (without area code) 1301 (www.spo.go.kr)
National Police Agency Cyber Investigation Bureau: (without area code) 182 (ecrm.cyber.go.kr)

Article 12 Contact information of personal information protection manager and responsible department

The company values users' personal information and is doing its best to prevent users' personal information from being infringed or leaked. However, despite technical supplementary measures, we are not responsible for damage to personal information or disputes over visitor posts that occur due to accidents caused by basic network risks such as hacking.
The company is responsible for the overall management of personal information processing, and has designated a personal information protection officer as follows to handle complaints and provide relief for damages from information subjects related to personal information processing. If you would like to contact the person in charge of personal information protection for the service, please contact us using the contact information below and we will respond and process your personal information-related inquiries without delay.

Personal Information Protection Officer

Name: Cho Yong-seong
Phone: (070) 7678-7011
email : team@supermove.co.kr

Personal information protection department

Department Name: Super Move
Phone: (070) 7678-7011
email : team@supermove.co.kr

Article 13 Obligation to notify

If there are additions, deletions, or modifications to the current personal information processing policy due to changes in government policy or security technology, notification will be made through the customer center within the Super Move app at least 7 days prior to the revision.

Announcement date: June 27, 2024
Effective date: June 27, 2024